LiveAgent is a multi-channel help desk software that makes it easy to communicate with your customers through emails, chats, calls and social. For better management, LiveAgent transforms all communication into tickets, which can be assigned to certain agents or groups - departments. LiveAgent can perfectly match your organizational structure, even if it’s a 1-man-operation, SMB or Medium sized business. In 2016, more than 15,000 companies trust LiveAgent and use it as their customer service software.